Explain in one page how
1. Important communication techniques (therapeutic and non- therapeutic communication) is good to used when you are dealing with a patient who is upset and is not responding to your words appropriately or a person who is angry.
2. what would be incorporated into your individual communication style (for example active listening …) to improve the nurse-patient/family relationship.
Logical reflective flow which follows standard grammatical rules with minimal (1-2) misspellings and APA where applicable.
Expert Solution Preview
Introduction:
Communication is the essence of any relationship, and it holds a significant role in healthcare settings where patients need more than just medication. They require empathetic listening, support, and rapport building to feel valued and understood. Thus, healthcare professionals must possess excellent communication skills, be it therapeutic or non-therapeutic to comfort patients in distress or anger. In this paper, we will discuss the importance of communication techniques in dealing with emotionally charged patients and the incorporation of individual communication style to build nurse-patient/family relationships.
1. Importance of Communication Techniques:
Effective communication techniques, both therapeutic and non-therapeutic, can help healthcare professionals respond well to patients’ emotional tensions. Therapeutic communication involves building a good rapport between the patient and the caretaker, which helps to reassure and comfort the patient. This skill set requires empathetic listening, acknowledging the patient’s feelings, and offering emotional support. In the case of an upset or angry patient, it’s essential to take a minute to calm down yourself and then assess the situation. Using active listening skills, empathizing with the patient’s feelings, and paraphrasing their statements can help to correct misunderstandings, express empathy and support, and develop mutual respect. On the other hand, non-therapeutic communication techniques could escalate the situation, resulting in mistrust, anxiety, and damaging the patient’s emotional state.
2. Individual Communication Style:
The significance of individual communication style in building nurse-patient/family relationships is immense. It helps to build trust, empathy, and strengthen the bond between the caretaker and the patient. Active listening, non-judgmental attitude, eye contact, verbal and nonverbal cues, respectful language, and timely response are some of the important elements that form the individual communication style. Moreover, it’s essential to be aware of the patient’s cultural background, language barriers, and communication preferences to deliver effective care. These approaches can help the caretaker to convey empathy, respect, and trustworthiness to the patient, which in turn can contribute to improved health outcomes.
Conclusion:
In conclusion, communication techniques hold the key to effective patient-caregiver relationships, especially in emotionally charged situations. Hence, healthcare professionals must possess excellent communication skills and incorporate these skills into their individual styles to reassure and comfort patients in distress. Effective ways to communicate involve employing therapeutic techniques, such as active listening, empathizing with the patient’s feelings, and offering emotional support. Meanwhile, non-therapeutic techniques can escalate the situation and cause harm. Incorporating professional communication approaches into individual styles, such as active listening, respectful language, and cultural sensitivity, can help build trust, empathy and strengthen the bond between the caretaker and the patient, thus leading to improved health outcomes.
