Conflict Resolution
Including the Twelve Skills Summary
Directions:
What challenges do you anticipate in negotiating conflicts? Review the Conflict Resolution Network site (retrieved from http://www.crnhq.org/).
- Describe a situation or conversation in which there was a conflict between a nurse or advanced practice nurse and another healthcare provider or administrator.
- Write a 2 to 3 page paper on how you would apply the Twelve Skills to have a positive communication outcome.
Your paper must be presented in a single Word document. The paper must be between 2 to 3 pages in length, not including the title and reference list pages. The paper must use proper APA Publication Manual, 6th Edition formatting, including title page, running head, and reference list with properly formatted citations in the body of the paper.
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Assignment Requirements:
Before finalizing your work, you should:
- be sure to read the Assignment description carefully (as displayed above);
- consult the Grading Rubric (under the Course Home) to make sure you have included everything necessary; and
- utilize spelling and grammar check to minimize errors.
Your writing Assignment should:
- follow the conventions of Standard American English (correct grammar, punctuation, etc.);
- be well ordered, logical, and unified, as well as original and insightful; and
- display superior content, organization, style, and mechanics.
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Submit your Assignment to the unit Dropbox before midnight on the last day of the unit.
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ID:MN501-05-08-ASG
Expert Solution Preview
Introduction:
Negotiating conflicts is an important aspect of healthcare as it ensures efficient communication and collaboration among healthcare providers. In this assignment, we will be discussing the challenges that may arise in conflict resolution and how the Twelve Skills can be applied to resolve conflicts positively.
1. What challenges do you anticipate in negotiating conflicts?
There may be several challenges in negotiating conflicts, such as:
– Lack of effective communication: Communication is vital to deal with any conflict, and a lack of it may lead to misunderstandings and misinterpretations that can escalate the situation.
– Emotional reactions: Conflicts can stir up emotions, and it can be challenging to keep them in check. Emotions such as anger, frustration, and defensiveness can hamper the resolution process.
– Power dynamics: Conflicts can also arise due to power differentials, where one party may feel that they have more power or control over the situation. This can make the other party feel powerless and unwilling to cooperate.
– Prior negative experiences: Past conflicts can also make individuals hesitant to engage in a resolution process, as they may feel that it may lead to a similar negative outcome.
2. Describe a situation or conversation in which there was a conflict between a nurse or advanced practice nurse and another healthcare provider or administrator.
A situation that may lead to conflict may arise when an advanced practice nurse (APN) proposes a new treatment plan for a patient, and the physician who is overseeing the patient’s care disagrees with it. The physician may feel that the APN is overstepping their boundaries as they do not have the same level of training and experience as a physician. This may lead to a conflict as the APN may feel that their expertise is not being valued, and the physician may feel that their authority is being questioned.
3. Write a 2 to 3 page paper on how you would apply the Twelve Skills to have a positive communication outcome.
To resolve the conflict between the APN and the physician, the following twelve skills can be applied:
1. Listening actively: Both parties need to listen actively to each other’s perspectives to ensure that they understand the reasons behind each other’s opinions.
2. Demonstrating empathy: The APN and the physician need to acknowledge each other’s emotions and perspectives to build mutual trust and respect.
3. Asking questions: Asking open-ended questions can help clarify misunderstandings and facilitate a constructive dialogue.
4. Expressing opinions assertively: Both parties should express their opinions assertively, without being aggressive or disrespectful.
5. Describing the impact: The APN can describe the impact of the proposed treatment plan on the patient’s health, which may help the physician understand the rationale behind the plan.
6. Acknowledging needs: Both parties should acknowledge each other’s needs and work towards a mutually acceptable solution.
7. Finding common ground: Finding common ground can help create a shared vision and goal for resolving the conflict.
8. Generating options: The APN and the physician can brainstorm together to generate different options for treating the patient.
9. Negotiating mutually acceptable solutions: The parties should negotiate a solution that meets the needs of both parties and the patient.
10. Building relationships: The APN and the physician should build a positive relationship based on mutual trust, respect, and understanding.
11. Reflecting on learning: Reflecting on the conflict resolution process can help the APN and the physician learn from their experiences and apply them to future situations.
12. Practicing persistence: Resolving conflicts can take time and effort, and both parties should be persistent to ensure a positive outcome.
By applying these twelve skills, the APN and the physician can have a positive communication outcome and work together to provide the best possible care for the patient.
