Reply:
Reflect on a time that you or a family member were a patient.
Describe the healthcare setting and the overall care delivery experience.
My experience was with my mother when she was admitted to the hospital for an elective surgery. She was anxious and nervous about the procedure. As the hospital building was too big, we lost till we find the ward and no proper instructions written in the appointment letter or the SMS about the location of wards. therefore, we had to ask a lot of people and healthcare workers in the hospital about the location. However, once we arrived to the ward we were greeted by the receptionist and the nurse started to take the vital signs and the medical history then she directed us to the room. The room was clean and modern the hospital looked, with bright lights and comfortable furnishings. The nurse who attended to her was kind and compassionate and took the time to explain the procedure in detail and answer any questions she had. During the procedure, my mother was treated with care and professionalism by the surgical team, who made sure she was comfortable and informed throughout the process. After the surgery, the nurses were attentive and responsive to her needs, making sure she was properly medicated and comfortable. My mother was also referred to health educators to explain to her how to clear the wound. She was also referred to a dietitian to help explain to her the dietary instructions for her condition. The level of communication and collaboration among the healthcare providers were high. They worked together seamlessly to coordinate her care, making sure she received the best possible treatment. They also provided us with a detailed explanation about the red flags and an appointment for follow up in outpatient department after 1 week to ensure that everything is going well. Regarding the downside of the experience, we had to wait for more than 4 hours before we were able to get the home supplies from the store.
Did you or your family member participate in a patient experience survey?
As my mother about to go home, we were visited by the hospital’s patient experience team, who asked her about her care delivery experience and made sure she was satisfied with the care she received. She was pleased to share positive feedback about the care she received and the friendly, professional staff who made her stay as comfortable as possible. We share the negative experience as well with waiting time till we get the supplies and the unclear instructions to arrive to the ward.
Examine how your experience aligns with the MOH Patient Experience Measurement Program.
During my mother experience, the healthcare providers were attentive, respectful, and responsive to my mother’s needs. My mother felt that their healthcare providers understood her needs and concerns, and that she was receiving high-quality care that was tailored to their specific needs. My mother also have felt that the healthcare providers communicated effectively with her, and that she was involved in care decisions and treatment planning.
All of this is aligned with the MOH Patient Experience Measurement Program that was designed to align with the experiences and needs of patients in healthcare settings. The program includes a set of indicators related to patient experience, such as communication with healthcare providers, care coordination, and overall satisfaction with care. These indicators are used to measure various aspects of the patient experience, including access to care, involvement in care decisions, and the quality of communication with healthcare providers (Ministry of Health, 2018). However, the negative downside of experience was in the Length of stay as the home supplies were delayed and the arrival time as there is no proper instructions. These measurements are included in the patient experience survey.
What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?
The most important dimensions for determining outcomes in healthcare are those that are most meaningful to patients. By tracking indicators related to patient experience and working to enhance the overall patient-centeredness of care delivery, healthcare facilities can improve outcomes and provide better care for their patients (Carini et al., 2020).
In terms of specific indicators that could be tracked to measure performance, some indicators that I would suggest including:
Time to appointment: This indicator could measure the time it takes for patients to get an appointment with a healthcare provider or to be admitted for elective surgery, as well as the availability of same-day appointments for urgent needs (Ministry of Health, 2018).
Time to arrival: The time it takes for patients to arrive at the ward can be an indicator of how clear the instructions are. If the instructions are clear and easy to follow, patients should be able to arrive at the ward quickly and without difficulty (Ministry of Health, 2018).
Patient satisfaction: This indicator could measure overall patient satisfaction with the care delivery experience, as well as satisfaction with specific aspects of care such as communication, respect for patient preferences, and involvement in care decisions (Ministry of Health, 2018).
Coordination care: This indicator measures the level of coordination between healthcare providers and services, such as how well healthcare providers communicate with each other and how well they share information (Ministry of Health, 2018).
Procedure time: This indicator measures the time it takes to complete each procedure. A shorter procedure time may indicate that the unit is operating efficiently, which can lead to shorter wait times for patients and increased capacity to perform more procedures (Rothstein & Raval, 2018).
Operating room turnover time: This indicator measures the time it takes to prepare the operating room for the next procedure after a patient has been discharged. A shorter turnover time may indicate that the unit is operating efficiently and effectively (Rothstein & Raval, 2018).
Staff satisfaction: This indicator measures the level of satisfaction among staff who work in the day surgery unit. High staff satisfaction may indicate that the unit is well-run, with a positive work environment and effective leadership.
There are several indicators that can be used to measure outcomes in hospitals including
- 1. Mortality rate: This indicator measures the percentage of patients who die while receiving care in the hospital. A lower mortality rate may indicate better quality of care and better patient outcomes (Carini et al., 2020).
- 2. Patient safety: This indicator measures the occurrence of adverse events, such as hospital-acquired infections or falls, among patients in the hospital. A lower rate of adverse events may indicate better patient outcomes and safer care delivery (Carini et al., 2020)..
- 3. Patient experience: This indicator measures patients’ satisfaction with the care they receive in the hospital, including factors such as communication with healthcare providers, respect for patient preferences, and overall satisfaction with care (Carini et al., 2020).
- 4. Length of stay: This indicator measures the amount of time patients spend in the hospital for a specific procedure or medical condition. A shorter length of stay may indicate better patient outcomes and more efficient care delivery (Carini et al., 2020).
- 5. Readmission rate: This indicator measures the percentage of patients who are readmitted to the hospital within a certain period of time after being discharged. A lower readmission rate may indicate better quality of care, better patient outcomes, and more effective care coordination (Carini et al., 2020).
- By tracking these indicators, hospital can assess the effectiveness of care delivery processes and identify areas for improvement. Ultimately, improving outcomes in hospitals requires a patient-centered approach to care delivery that focuses on providing high-quality, safe, and effective care to all patients(Carini et al., 2020).
- Reference
Carini, E., Gabutti, I., Frisicale, E. M., Di Pilla, A., Pezzullo, A. M., de Waure, C., Cicchetti, A., Boccia, S., & Specchia, M. L. (2020). Assessing hospital performance indicators. What dimensions? Evidence from an umbrella review. BMC Health Services Research, 20(1), 1038.
Ministry of Health. (2018). Patient Experience Measurement Program.
Rothstein, D. H., & Raval, M. V. (2018). Operating room efficiency. Seminars in Pediatric Surgery, 27(2), 79–85.
this was qoustion
Reflect on a time that you or a family member were a patient.
Describe the healthcare setting and the overall care delivery experience.
Did you or your family member participate in a patient experience survey?
Examine how your experience aligns with the MOH Patient Experience Measurement Program.
What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?
Expert Solution Preview
Introduction:
As a Harvard University Professor, I understand the importance of patient-centered care and the impact it has on patients and their families. In this response, I reflect on a personal experience where my mother received care in a hospital setting and how it aligns with the MOH Patient Experience Measurement Program. I also suggest specific indicators that a facility should track to measure performance and determine outcomes in healthcare.
Answer:
Reflecting on my experience, the healthcare setting was in a hospital where my mother received an elective surgery. The overall care delivery experience was positive as the hospital provided modern and clean facilities with comfortable furnishings. The healthcare providers were attentive, respectful, and responsive to my mother’s needs, providing tailored care that aligned with the MOH Patient Experience Measurement Program. The healthcare providers communicated effectively with her and involved her in care decisions and treatment planning. However, we had to wait for more than 4 hours to get home supplies from the store, and the arrival time was delayed due to unclear instructions.
To measure the hospital’s performance, I suggest tracking various specific indicators, including the time to appointment and the time to arrival at the ward to assess the availability of urgent care appointments, clarity of instructions to reach the ward, and communication between healthcare providers. Patient satisfaction is imperative to track overall patient experience, as well as their involvement in care decisions, care coordination, and quality of communication with healthcare providers. Additionally, monitoring procedure and operating room turnover time can enhance efficiency, while analyzing staff satisfaction can offer insights into a healthy work environment for employees.
Furthermore, determining outcomes in hospitals can be achieved through tracking indicators such as the mortality rate, patient safety, patient experience, length of stay, and readmission rate. These measurements would help the hospital assess the care delivery processes’ effectiveness and identify areas for improvement using a patient-centered approach to enhance the qualitative effects of care delivery.
In conclusion, as a Harvard University Professor, I emphasize the importance of patient-centered care in healthcare settings. Based on my personal experience and understanding of healthcare delivery, I encourage healthcare facilities to track specific indicators that align with patient experience and to determine outcomes that ensure high-quality, safe, and effective care for all patients.
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