Read two or more of your colleagues’ postings from the Discussion question. Respond with a comment that asks for clarification, provides support for, OR contributes additional information to two or mo

Read two or more of your colleagues’ postings from the Discussion question.

Respond with a comment that asks for clarification, provides support for, OR contributes additional information to two or more of your colleagues’ postings.

  • THE SCENARIO IS BELOW
  • ATTACHED FILE OF 3 COLLEAGUES POST THAT ARE TO BE RESPONDED TPO
  • ALSO ATTACHED IS THE INFORMATION INCLUDED IN THE SCENARIO THAT WAS USED

Applying Performance Improvement Tools

Read the following scenario:

Imagine that, for about a year, your nursing unit has been involved in an intensive campaign to improve patient satisfaction scores with pain management. You are getting good data from your patients, as the length of stay on this inpatient geriatric medical nursing unit is only about 6 days. Your hospital does 100% survey to inpatients, and the response rate is about 25%, which is higher than it has been. This notwithstanding, the percent of “patient very satisfied” (top box), with a score of 5, has been in the low 70s. The national benchmark for medical surgical units like yours is about 85% very satisfied. Of all the units in your hospital, your unit is the lowest scoring on this HCAPHS survey. But as your unit is the only geriatric medical nursing unit in the hospital, you’d always thought it was the nature of the patient population.

You have been the day shift representative to the QI team, and the scores on your unit are posted monthly. Here are the numerous strategies that have been tried on your unit and the timeframes.

For this Discussion, examine the strategies and interventions tried in your unit and consider the following questions: a) Were the strategies effective in creating a sustainable change on your nursing unit, and b) To what extent can your nurse manager and CNO count on your unit exceeding the national benchmark in the next quarter, the next year? That is, does this run chart have some predictive ability? Does the run chart support the nursing unit’s decision to celebrate? To what extent can the leadership be confident that the trend will continue?

Expert Solution Preview

Response to Colleague 1:

It is interesting to see that your nursing unit has implemented multiple strategies to improve patient satisfaction scores with pain management. However, have you considered conducting root cause analysis to identify the underlying issues that are affecting patient satisfaction scores? It might be helpful in identifying the root cause and addressing it effectively. Also, have you taken into account the perspectives of patients and their families regarding pain management? Understanding their experiences and perspectives might help to identify areas for improvement.

Response to Colleague 2:

Thank you for sharing the strategies and interventions that were tried in your nursing unit to improve patient satisfaction scores with pain management. It is important to sustain the changes made to ensure that there is a continuous improvement in patient satisfaction scores. Have you considered incorporating patient feedback through surveys or focus groups to identify areas for improvement and maintain patient satisfaction scores? Also, continuous monitoring of patient satisfaction scores and identifying trends can help in predicting whether the nursing unit will exceed the national benchmark in the next quarter or year.

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