Read Case 1.
“When Jennifer Turned Grouchy” in Chapter 20. How would you help the employee with this problem? Would you need to provide any disciplinary action? If so, what? If not, why? What are the needs of the department and its customers?
Read Case 2.
“The Artful Dodger” in Chapter 19. What are the hazards Janet faces in dealing firmly with Bonnie’s behavior and ignoring Bonnie’s absences and saying nothing? Assuming Janet decides to confront Bonnie, how should she go about doing so?
Expert Solution Preview
Introduction:
As a medical professor, I understand the importance of effective communication and teamwork in any workplace setting, including the medical field. In order to ensure a healthy and productive work environment, it is crucial for managers and employees to address and resolve any issues that may arise. In the following responses, I will provide my recommendations for how to handle the situations presented in Case 1 and Case 2.
1. How would you help the employee with this problem?
In the case of “When Jennifer Turned Grouchy,” I would first meet with Jennifer to discuss her recent behavior and try to understand the root cause of her frustrations. It is possible that Jennifer is facing personal or work-related problems that are impacting her mood and performance.
During our discussion, I would also emphasize the importance of professionalism and maintaining a positive attitude in the workplace. I would provide Jennifer with resources such as an employee assistance program or counseling services, if necessary.
I would also work with Jennifer to develop a plan for improving her performance and behavior moving forward. This might include setting goals for improving her communication and teamwork skills, and regular check-ins to monitor her progress.
2. Would you need to provide any disciplinary action? If so, what? If not, why?
Depending on the severity of Jennifer’s behavior and any impact it may be having on the department or its customers, disciplinary action may be necessary. However, I would first exhaust all other options, such as counseling services or coaching, before taking disciplinary measures.
If disciplinary action is deemed necessary, I would follow the appropriate procedures outlined in the company’s policies and procedures. This might include verbal or written warnings, suspension, or termination.
3. What are the needs of the department and its customers?
The needs of the department and its customers should be a top priority in addressing any workplace issues. In the case of Jennifer’s behavior, it is possible that her attitude is affecting her interactions with colleagues and customers, which could impact productivity and customer satisfaction.
To address these needs, I would work with the department as a whole to ensure that all employees are meeting performance expectations and providing quality service to customers. This might include team-building exercises, communication training, or other interventions aimed at improving morale and teamwork.
