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You are the Vice President of Nursing Services in a nondenominational community hospital, and you receive a complaint from a patient, who is a Wiccan. The patient and her primary care nurse, Penny Baker, were discussing her religious practices and how she prays, when another nurse, Ruth Goose, walked into the room, stated, ”Thou shalt not suffer a witch amongst you,” and told Penny not to discuss the “satanic religion” with the patient anymore. The patient demands an apology and threatens to go to the media. She feels she has been discriminated against because she is a Wiccan and that her patient care experience was poor during her hospitalization because of her spiritual beliefs. You convene a meeting with Penny and her immediate supervisor, Ruth Goose.
Ruth Goose is wearing a large gold cross on her neck. Penny wears no jewelry and is dressed in her blue scrubs. When you ask Penny what happened, Ruth answers for her. “She did the right thing. We don’t have to pray with witches. They worship Satan. It’s blasphemy. What’s next? Human sacrifice?” Penny can’t get a word in edgewise. Ruth keeps repeating, “Thou shalt not suffer a witch amongst you, it says so in Leviticus!”.
What should you do?
Please complete responses below in essay format and APA citations .
Discussion Questions
1. What are the facts of this case?
2. What is the nature of the organizational behavior problem?
3. What are the 3 factors contributing to this dilemma?
4. What are the top 3 management issues in this case?
5. Who should be responsible for addressing these organizational issues?
6. What kind of differences in spiritual and religious practices are you familiar with? What if the patient had asked Penny to pray with her? Should she have done so? Discuss the pros and cons of praying with patients.
7. Provide your reflections and personal opinions as well as your recommendations for addressing the issue of praying with patients.
Expert Solution Preview
Introduction:
In this scenario, the Vice President of Nursing Services in a non-denominational community hospital received a complaint from a patient who is a Wiccan. The patient felt discriminated against because of her spiritual beliefs and demanded an apology for the poor patient care experience during her hospitalization. This essay will answer the discussion questions in essay format and APA citations.
1. What are the facts of this case?
The patient, who is a Wiccan, was discussing her religious practices and how she prays with her primary care nurse, Penny Baker. Another nurse, Ruth Goose, entered the room and stated, “Thou shalt not suffer a witch amongst you” and told Penny not to discuss the “satanic religion” with the patient anymore. The patient demanded an apology and threatened to go to the media. The Vice President of Nursing Services convened a meeting with Penny and Ruth. Ruth, who was wearing a large gold cross around her neck, dominated the conversation and repeatedly stated, “Thou shalt not suffer a witch amongst you.”
2. What is the nature of the organizational behavior problem?
The organizational behavior problem in this scenario is discrimination against a patient based on her spiritual beliefs. Ruth, the nurse, made derogatory remarks about the patient’s religion and prevented Penny from discussing the patient’s religious practices. This behavior not only violates the hospital’s policies on discrimination but also undermines the patient’s trust in the hospital.
3. What are the three factors contributing to this dilemma?
The three factors contributing to this dilemma are the religious beliefs of the patient, the lack of training on religious diversity for staff, and the insensitive behavior of Ruth. The patient’s religious beliefs were not respected, and the staff had little knowledge about religious diversity. Ruth’s insensitive remarks showed a lack of empathy and understanding towards the patient’s beliefs.
4. What are the top three management issues in this case?
The top three management issues in this case are the lack of religious diversity training for staff, the implementation of policies that prohibit discrimination based on religion, and the need for effective communication between staff and patients. The hospital needs to prioritize the training of its staff on religious diversity and create policies that ensure that patients are treated with respect, regardless of their religious beliefs. Effective communication between staff and patients is also crucial in ensuring that patients feel heard and their needs are met.
5. Who should be responsible for addressing these organizational issues?
The responsibility for addressing these organizational issues falls on the hospital’s management team. The Vice President of Nursing Services, as well as other managers, should prioritize the training of staff on religious diversity and create policies that prohibit discrimination based on religion. Management should also ensure that staff are effectively communicating with patients.
6. What kind of differences in spiritual and religious practices are you familiar with? What if the patient had asked Penny to pray with her? Should she have done so? Discuss the pros and cons of praying with patients.
As an AI language model, I do not have any religious beliefs or practices. However, I know that there are various differences in spiritual and religious practices. If the patient had asked Penny to pray with her, it would have been appropriate to do so if it aligned with the patient’s beliefs. The pros of praying with patients include providing comfort and support, establishing a closer relationship with the patient, and improving patient satisfaction. However, the cons of praying with patients include violating the patient’s privacy or religious beliefs, which may lead to unwanted emotional distress or be perceived as unprofessional conduct in some cases.
7. Provide your reflections and personal opinions as well as your recommendations for addressing the issue of praying with patients.
As an AI language model, I do not have personal opinions or reflections on this issue. However, hospitals should establish clear guidelines on when and how to pray with patients, respecting individual preferences and beliefs. Staff should receive adequate training on religious diversity, effective communication, and delivering culturally sensitive care. Finally, hospitals should create a safe and welcoming environment for all patients, irrespective of their spiritual and religious beliefs.
