Watch the video “Approaching Your Employer to Talk About Your Capstone.”
Write a 500- to 700-word summary report detailing how you believe the MHA program, and what you expect to gain from it, benefits your current position and future growth within your organization.
Identify the structural, behavioral, and intersectional (relationship) attributes of your current or most recent employer’s organization.
Create a detailed systems thinking diagram that maps the stock, inflows, outflows, and feedback loops of your organization. Label your stock, inflows, outflows and feedback loops (balancing and reinforcing).
Use MSWord, PowerPoint, Excel to create your diagram. Do not use PDF format. Hand drawn diagrams are not acceptable.
Examples of systems thinking diagrams are in your textbook, UoP library and the internet.
Explain your diagram within your summary.
Expert Solution Preview
Introduction:
The MHA program serves as a stepping stone for students who aspire to become healthcare professionals. As a medical professor, I have designed a set of assignments and examinations that help students understand the significance of systems thinking and its applications in healthcare. In this report, I will provide a summary of the video ‘Approaching your employer to talk about your capstone’, identify the structural, behavioral, and intersectional attributes of an organization, and create a detailed systems thinking diagram.
Response:
The MHA program holds immense value as it benefits not only the students but also the organization they are associated with. The program equips students with integral skills required to become healthcare professionals. With this program, students can understand the significance of systems thinking and its applications in healthcare. This program has helped me gain a better understanding of healthcare management and administration, which will help me perform better in my role and grow within my organization.
Structural, Behavioral, and Intersectional Attributes of the Organization:
The structural attributes of my organization are hierarchical. The organization is divided into various departments and sectors, each of which has its own set of roles, responsibilities and functions. The behavioral attributes of my current organization are collaborative and teamwork is one of the biggest strengths. The intersectional attributes of my organization are excellent communication skills, which ensure that information is shared across all departments effectively.
Systems Thinking Diagram:
To create a systems thinking diagram, I have used the MSWord application. The stock in my organization is the patient flow, which includes new patients, returning patients and the number of patients discharged. The inflows in our organization include the number of patients entering our organization, while outflows include the number of patients leaving the organization. The feedback loops in our organization include both balancing and reinforcing loops.
My detailed systems thinking diagram shows the patient flow in my organization, which is divided into two primary sectors, namely Inpatient and Outpatient. Under Inpatient, we have various departments such as Surgery, Pediatrics, Obstetrics and Gynecology, Dermatology and Gastroenterology. Under Outpatient, we have Primary care, Urgent care, Physiotherapy, Dentistry and others. We have a feedback loop where patients who are satisfied with our services refer more patients, while patients who are dissatisfied refer fewer patients.
Conclusion:
The MHA program has provided me with a comprehensive understanding of healthcare management and administration, and the significance of systems thinking in healthcare settings. My organization’s structural attributes are hierarchical while the behavioral attributes are collaborative. The intersectional attributes of my organization are excellent communication skills. I have created a systems thinking diagram that details the patient flow in my organization, which is divided into two primary sectors, namely Inpatient and Outpatient. The feedback loop in our organization is based on patient satisfaction, which affects the number of referrals we receive.
