Scenario: You have been given the assignment of directing Mrs. Harley, a very angry and upset patient, to the laboratory to have a test done and telling her that the results will not be ready until to
Scenario: You have been given the assignment of directing Mrs. Harley, a very angry and upset patient, to the laboratory to have a test done and telling her that the results will not be ready until tomorrow afternoon. You feel like saying, “You need to go to ABC Laboratory to have this test done. You […]
