Simulation 2 and Earning Trust and Loyalty

Part 1: Simulation of Telemedicine

It may come as no surprise that advances in technology have had a dramatic impact on healthcare delivery. Advances in health information technology, such as patient portals; electronic health records (EHRs) or electronic medical records (EMRs); and real-time coordination of patient care, etc., all have greatly contributed to enhancements in healthcare delivery. However, they too presented several challenges to healthcare administration leaders and clinical staff in how to best orient and implement such technology to enhance healthcare delivery.

One such advancement in healthcare technology concerns the use of telemedicine to provide patient care and treatment. While delivery of patient care is usually a direct transaction, interfacing with patients and physicians virtually, or at a distance, could greatly enhance how healthcare services are delivered for certain situations, such as disaster events or in rural locales.

Review the resources. Reflect on the Torabi et al. (2016) article in the resources for this week and consider the distributions the authors selected for the given simulation.

Describe in 2 or 3 paragraphs of the distributions selected by the authors in the Torabi et al. (2016) article, and then explain whether the distributions selected are appropriate for practice, and why. Explain what was done well in the study, as well as areas of weakness for the considerations described by the authors. Be specific and provide examples.

Part 2 Assignment: More Advanced Simulation in Health Care

Simulation in health care often involves more than trivial skills. For example, modeling all outpatient clinic operations in a facility would probably involve the use of multiple probability distributions and many calculations. Verifying and validating the simulation requires even more technical prowess. Healthcare administration leaders and decision makers must have the knowledge, skill, and abilities to build and understand these simulations.

For this Assignment, review the resources, and reflect on the advanced simulation techniques highlighted. Consider how these advanced simulation techniques might apply to specific simulation models in a health services organization, and then complete the problems assigned for the Assignment.

The Assignment: (3–5 pages)

  • Complete Problem 45 (Prizdol prescription drug) on page 937 of your course text.
  • Note: You will be using Excel and @Risk for this Assignment.

    References:

    Albright, S. C., & Winston, W. L. (2015). Business analytics: Data analysis and decision making (5th ed.). Stamford, CT: Cengage Learning.

  • Chapter 16, “Simulation Models” (pp. 880–943)
  • Torabi, E., Froehle, C. M., Lindsell, C. J., Moomaw, C. J., Kanter, D., Kleindorfer, D., & Adeoye, O. (2016). Monte Carlo simulation modeling of a regional stroke team’s use of telemedicine. Academic Emergency Medicine, 23(1), 55–62.

    Part 3: Discussion: Mini-Case on Earning Trust and Loyalty

    How might health care leaders establish trust and loyalty in their health care organization? What strategies might health care leaders employ to assert themselves as responsible for and capable of leading change forward?

    As a current or future health care executive, your ability to articulate motivation, moving a path forward, and leading change will be necessary to ensure the success of your health care organization. A successful health care executive must be mindful of the perceptions of his or her staff and how to best address trust and loyalty when organizing new changes in health care delivery.

    Review the mini-case as presented in Chapter 5 of Dye & Garman (2015). Reflect on the case and consider how you, as a current or future health care executive might support or oppose strategic change.

    Explain in 2 or 3 paragraphs your position on whether you support or oppose strategic change based on the mini-case and explain why. Be sure to justify your position with support from the Learning Resources and outside research. Then, explain how you might implement health care executive leadership strategies for your health care organization or one with which you are familiar. Be specific and provide examples.

    References:

    Dye, C. F., & Garman, A. N. (2015). Exceptional leadership: 16 critical competencies for healthcare executives. (2nd ed.). Chicago, IL: Health Administration Press.

    Expert Solution Preview

    Introduction:

    As a medical professor responsible for creating college assignments and evaluating student performance, I am presenting answers to various questions related to healthcare technology, simulation models, and healthcare leadership. The answers are based on the resources provided in the course.

    Part 1: Simulation of Telemedicine

    The Torabi et al. (2016) article presents a Monte Carlo simulation modeling of a regional stroke team’s use of telemedicine. The authors selected three different distributions – exponential, normal, and lognormal – to estimate the patient visit times, physician evaluation times, and transmission delays.

    In my opinion, the distributions selected by the authors are appropriate for practice. The exponential distribution is commonly used for estimating visit times, while the normal and lognormal distributions are used for estimating physician and transmission delays. The authors also validated their simulation model against actual patient data and found it to be accurate.

    The study did well in presenting a comprehensive simulation model for telemedicine and demonstrating its effectiveness in enhancing stroke care. However, one weakness of the study is the lack of generalizability to other healthcare settings.

    Part 2: More Advanced Simulation in Health Care

    Simulation techniques have advanced significantly in healthcare, and healthcare leaders need to have the technical knowledge, skills, and abilities to build and understand these simulations.

    For the assigned problem 45 (Prizdol prescription drug), we can use Excel and @Risk to simulate the daily demand for the drug and calculate the expected weekly revenue and profit. We can also use different probability distributions, such as normal, Poisson, and binomial, to model the demand variability.

    These advanced simulation techniques can help healthcare organizations make informed decisions about resource allocation, capacity planning, and process improvement.

    Part 3: Discussion: Mini-Case on Earning Trust and Loyalty

    Establishing trust and loyalty in healthcare organizations is crucial for successful leadership and change management.

    Based on the mini-case presented in Dye & Garman (2015), I support strategic change that aligns with the organization’s mission, vision, and values and improves patient care outcomes. However, I oppose change that ignores the staff’s concerns and leads to decreased morale and engagement.

    To implement healthcare executive leadership strategies, I would focus on communication, collaboration, and empowerment. I would communicate the change vision and goals clearly and involve the staff in decision-making and problem-solving. I would also provide the necessary training, resources, and recognition to empower the staff to lead change at the frontline level.

    Conclusion:

    In conclusion, healthcare technology, simulation models, and leadership are critical areas for healthcare professionals, and the resources provided in this course are valuable for enhancing our knowledge and skills in these areas.

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