The course project in Module 05 is a further examination of a technique that is commonly used for improving communication among team members and patients and develop solutions to solve problems to improve organizational function and patient experience. It is called SBAR and stands for Situation, Background, Assessment, and Recommendation.
Read through the scenario below and you are required to provide a minimum of 3-5 sentences of each section of SBAR and should be free of spelling and grammatical errors. References are not required but if used, must be cited in proper APA citation format.
Scenario
As a medical administrative assistant working at a healthcare clinic you have noticed in the last month there is an increasing number of patients checking out after their visit unsure of when they should schedule their next visit. This causes you to have to track down a healthcare member from that patient’s healthcare team to determine when the patient needs to reschedule their next appointment. This process takes time, added effort and a delay in assisting other patients along with decreasing the patient’s overall experience.
Utilizing the SBAR technique, discuss how communication can be improved between the front desk and healthcare team members along with how this issue can be resolved.
You are required to provide a minimum of 3-5 sentences for each section of SBAR and your submission should be free of spelling and grammatical errors. References are not required but if used, must be cited in proper APA citation format. Please download the following assignment template to complete your SBAR assessment:
How to solve
Rasmussen College Module 5 SBAR Technique Case Study Assignment Nursing Assignment Help
Introduction:
Improving communication among team members and patients is crucial for enhancing organizational function and patient experience in healthcare settings. In this scenario, as a medical administrative assistant, the challenge is to address the increasing number of patients checking out without knowing when to schedule their next visit. The SBAR technique can be employed to enhance communication between the front desk and healthcare team members and effectively resolve this issue.
Situation:
The situation involves patients checking out after their visit without knowing when to schedule their next appointment. This creates a need to track down a healthcare team member to determine the appropriate time for the patient’s next visit. Consequently, this process consumes time and effort, resulting in delays in assisting other patients and compromising the overall patient experience.
Background:
The issue of patients not knowing when to schedule their next appointment has been observed consistently over the past month. This leads to inefficiencies in the healthcare clinic’s operations and negatively impacts patient satisfaction. The absence of clear communication channels between the front desk and healthcare team members contributes to this problem.
Assessment:
Improved communication between the front desk and healthcare team members is essential to address the issue effectively. This can be achieved by implementing a standardized process or system for conveying appointment recommendations to patients at the time of check-out. By ensuring that front desk personnel can easily access patient’s recommendations, they will be able to schedule the next appointment accurately.
Recommendation:
To resolve the issue, it is recommended to implement an electronic system that integrates appointment recommendations from the healthcare team. This system should allow front desk personnel to access and communicate appointment information to patients accurately. Training should be provided to the front desk staff on how to utilize this system effectively. Additionally, establishing clear guidelines and protocols for scheduling appointments and communicating with patients will ensure consistency and efficiency in the process.
By following the SBAR technique, communication can be improved between the front desk and healthcare team members. Implementing an electronic system for appointment recommendations and providing appropriate training to the front desk staff will help resolve the issue of patients being unsure about scheduling their next visit.
