Competency
- Describe different quality methods within healthcare.
- Explain the basic models of quality improvement in healthcare.
- Evaluate the role and importance of patient satisfaction.
- Evaluate the role and importance of the patient experience.
- Apply statistics to different quality methods in healthcare.
- Apply quality improvement methods.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Obstetrics
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients
and staff, varying from long wait times to rude physicians. You have
been hired to design and implement a Quality Improvement Plan to help
uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You have been asked to present a narrated visual report for the CEO
and Board of Directors on a video conference call to share your major
findings and to discuss recommendations.
Competencies:
- Describe different quality methods within healthcare.
- Explain the basic models of quality improvement in healthcare.
- Evaluate the role and importance of patient satisfaction.
- Evaluate the role and importance of the patient experience.
- Apply statistics to different quality methods in healthcare.
- Apply quality improvement methods.
Instructions
Your narrated visual report should include the following:
- Types of measurements that will be used.
- Overall design of the survey.
- Identifies who will lead the QI task force.
- Identifies who should be on the task force.
- Suggestions for implementing the results of the survey.
Your narrated visual report should be done using Microsoft
PowerPoint, or any other presentation software of your choosing that
also allows for narration to be added.
APA formatting for the References slide, and proper grammar, punctuation, and form are required.
Expert Solution Preview
To address the quality problems at Chaparral Regional Hospital, a Quality Improvement (QI) Plan needs to be implemented. The QI Plan will involve conducting a survey to identify and measure the various quality problems affecting patient satisfaction and experience. The survey will be led by a QI task force, which will consist of key stakeholders such as physicians, nurses, administrators, and patients.
Types of measurements that can be used to evaluate the quality problems include patient satisfaction surveys, employee feedback, and clinical outcome measures. A combination of both quantitative and qualitative data will be collected to provide a comprehensive view of the issues.
The survey will be designed to obtain feedback on various aspects of the hospital experience, including wait times, physician demeanor, communication, cleanliness, and overall satisfaction. The survey will be distributed to a sample of patients and staff, and their responses will be analyzed and aggregated to identify the most significant quality problems.
The QI task force will be responsible for implementing the results of the survey. This will involve developing an action plan to address the identified quality problems, setting goals, and monitoring progress. The task force will also ensure that the hospital staff receives training on quality improvement and that communication channels are open to encourage participation and feedback.
In conclusion, the QI Plan will involve conducting a survey to identify quality problems affecting patient satisfaction and experience, leading a QI task force, and implementing the results. The survey will provide valuable data that will be used to develop an action plan to improve quality and patient satisfaction at the hospital.
