Question 1: Your facility was involved in harming a patient. A reporter is on the phone asking for a comment. Your boss’s position is that of “no comment”. How would you advise him/her on this matter

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Introduction: As a medical professor, my primary responsibility is to educate and train medical college students. I design and conduct lectures, evaluate student performance, and provide feedback through examinations and assignments. In addition to teaching, it is also essential to have an understanding of interpersonal relationships, leadership, and healthcare quality. In this document, I will provide answers to various questions that range from providing advice on managing a situation to reflecting on personal experience with healthcare quality.

Question 1: If a reporter calls seeking a comment about a situation where a patient has been harmed by the facility I work with, I would advise my boss to be transparent about the situation. Hiding or avoiding a comment may lead to more significant complications, such as damage to the facility’s reputation or legal repercussions. As a healthcare facility, it is essential to acknowledge the situation, apologize to the patient and provide transparency about the measures that are being taken to correct the situation and prevent it from happening in the future.

Question 2: Sources of power can include legitimate power, reward power, referent power, expert power, and coercive power. As a medical professor, I have access to expert power. My current sources of power are my position and expertise in the field. In my current job situation, my sources of power can influence others in the form of grading, giving advice on their careers, and providing recommendations.

Question 3: In Lincoln on Leadership, Lincoln’s philosophy regarding those in his cabinet who disagreed with him was to listen actively, encourage open discussion, and form a consensus. This differs from the current Washington administration, where disagreements can lead to conflicts, polarization, and long-lasting resentment. Lincoln’s philosophy is congruent with Christian teaching, which emphasizes the importance of empathy, compassion, and understanding.

Question 4: My personal experience with healthcare quality has been mixed. While I have encountered healthcare professionals who are competent and empathetic, I have also faced situations where healthcare quality has been substandard, leading to extended hospital stays, longer recovery times, and higher medical bills. If I were the “commissioner on healthcare,” I would improve healthcare in my community by increasing access to preventive care, incentivizing healthcare professionals to provide quality care, and promoting transparency in the healthcare industry. Additionally, I would also introduce measures to minimize medical errors, ensuring that individuals are not subjected to unnecessary procedures, and increasing patient empowerment.