Performance management is, ideally, an ongoing quality-assurance-based process to provide an organization, its employees, regulatory agencies, accreditors, and other stakeholders with a structured means to support and accomplish mutually identified strategic goals and objectives.
Assume the role of a newly-hired risk management officer for a hypothetical new allied health organization in your chosen career field. You and your team will need to develop the organization’s policies.
The first item you will create will be a performance management plan. Using the Health Resources and Services Administration (HRSA) ( or other qualified framework, craft a proposal (1250-1500 words) for a performance management plan for your new organization that includes the following:
1. Organizational Goals: Provide a statement of your organizational goals in terms of workplace safety, risk management, or quality improvement. Pick one area, and develop five goals for that one area.
2. Outline of Organizational Objectives: Outline and provide a brief evaluation of specific objectives that support the organizational goals you previously identified.
3. Summary of Relevant Performance Measures: Summarize the steps and measures your new organization will adopt to measure performance. Consider: (a) How well measures will align with your stated goals? (b) How do these measures demonstrate a relationship to positive health outcomes? (c) Are the measures you select able to be controlled by your organizational (i.e, can your organization effect change in this area?) (d) Which measures meet criteria related to reliability and validity, and which are standardized?
4. Performance Baseline: Determine a performance baseline for the measures you have selected. This will enable your organization to conduct comparisons of desired goals versus actual results as time moves on.
5. Performance Evaluation: Select one of 3 commonly accepted methods to measure provider quality and summarize the features and why it applies best to your organization. Refer to the assigned reading “The Measurement of Health Care Performance: A Primer From the Council of Medical Specialty Societies, by The Council of Medical Specialty Societies (CPSS) (http://www.cmss.org/uploadfiles/CMSS_Quality_Primer.pdf.
6. Definition of Success: Define what success means to the organization. Now that you have chosen measures to assess organizational performance, you need to identify what success means to your organization; otherwise, you are chasing a moving target. Be explicit in the level of performance you see as acceptable. This will change as an organization grows, but you need to start somewhere in order to get anywhere.
A minimum of 3 qualified resources is required for this assignment, and they must not be over 5 years old.
This essay is worth 200 points.
Expert Solution Preview
Introduction:
As a medical professor in charge of creating college assignments and answers for medical college students, I understand the importance of performance management in achieving organizational goals and objectives. In this hypothetical scenario, I will assume the role of a newly-hired risk management officer tasked with developing a performance management plan for a new allied health organization. Using the Health Resources and Services Administration (HRSA) framework, I will craft a proposal for a performance management plan for the organization that includes organizational goals, objectives, performance measures, performance baseline, evaluation methods, and definition of success.
Answer:
Organizational Goals:
The organizational goal for the new allied health organization is to improve workplace safety by reducing the number of incidents and accidents. The five goals for achieving this objective are:
1. Increase employee awareness of workplace hazards and promote a culture of safety.
2. Implement preventive measures to eliminate or minimize workplace hazards.
3. Develop and implement effective emergency response plans to address workplace incidents and accidents.
4. Provide ongoing safety training to all employees to ensure compliance with safety regulations and standards.
5. Conduct regular safety audits and inspections to identify and eliminate potential hazards.
Outline of Organizational Objectives:
The specific objectives that support the organizational goals identified above are:
1. Conduct a baseline hazard analysis to identify potential hazards at the workplace.
2. Develop and implement a comprehensive safety program that includes policies, procedures, and training materials.
3. Provide appropriate personal protective equipment (PPE) to employees to mitigate risks associated with workplace hazards.
4. Establish an incident reporting and investigation procedure to document and analyze workplace incidents and accidents.
5. Review and update the safety program regularly to ensure compliance with regulations and industry best practices.
Summary of Relevant Performance Measures:
The following performance measures will be adopted to measure performance in achieving the organizational goals:
(a) The number of workplace incidents and accidents will be recorded and tracked to monitor progress towards the goal of reducing workplace hazards.
(b) The effectiveness of the safety program will be evaluated based on the number of safety violations reported and the percentage of employees who receive safety training.
(c) Compliance with safety regulations and standards will be monitored to ensure that the organization is meeting legal requirements.
(d) The safety audit and inspection results will be analyzed to identify areas where improvements can be made.
These measures align with the stated goals and demonstrate a relationship to positive health outcomes. They can be controlled by the organization, as the measures are within the realm of the organization’s control. The measures selected meet criteria related to reliability and validity and are standardized.
Performance Baseline:
The performance baseline for the measures selected will be established by recording the current number of workplace incidents and accidents, safety violations, and compliance with safety regulations and standards. This will enable the organization to conduct comparisons of desired goals versus actual results as time moves on.
Performance Evaluation:
The selected method for measuring provider quality is the process of peer review. Peer review involves evaluating the performance of providers by their peers, using established criteria and guidelines. It applies best to this organization because it involves the evaluation of employee performance based on the organization’s goals and objectives. It is also an objective and measurable method for evaluating provider quality, which makes it a reliable and valid tool for performance evaluation.
Definition of Success:
Success for the organization means achieving the organizational goals and objectives identified in the performance management plan. This includes reducing the number of workplace incidents and accidents, improving compliance with safety regulations and standards, and creating a culture of safety in the workplace. The level of performance that is acceptable is zero incidents, full compliance, and a culture of safety among employees.
Conclusion:
As a newly hired risk management officer for a hypothetical new allied health organization, my proposed performance management plan outlines the organizational goals, objectives, performance measures, performance baseline, evaluation methods, and definition of success. Adhering to the Health Resources and Services Administration (HRSA) framework, this plan provides a structured means to achieve mutually identified strategic goals and objectives. With this plan in place, employees can have a safer workplace while regulatory agencies, accreditors, and other stakeholders can be assured of high-quality healthcare services from the organization.
