Resource: Ch. 14 Case Study: Conflict-Handing Styles in Organizational Behavior in Health Care (2nd ed.)
attached are the Scenarios the rest of CH 14 for reference
Choose two scenarios from the Conflict-Handing Styles section and write a 700- to 1,050-word response to the questions provided at the end of each scenario. Using the scenarios, identify a problem-solving model that could be used in the situation and leadership qualities that may be involved. Describe a process that the leader may need to use to promote change within this organization after a situation like this has occurred.
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Expert Solution Preview
Introduction:
As a medical professor responsible for designing and conducting lectures, evaluating student performance, and providing feedback through assignments and examinations, I understand the importance of problem-solving and leadership qualities in healthcare organizations. In this assignment, I will provide answers to the questions provided in two scenarios from the Conflict-Handling Styles section in Ch. 14 of Organizational Behavior in Health Care (2nd ed.). Additionally, I will identify a problem-solving model that could be used in each situation and leadership qualities that may be involved. Finally, I will describe a process that a leader may need to use to promote change within their organization after a situation like this has occurred.
Answer:
Scenario 1: Conflict between Two Department Heads
Problem-Solving Model: In this scenario, a problem-solving model that can be used is the Six-Step Model. This model involves identifying the problem, gathering information, evaluating the evidence, considering alternatives, choosing the best solution, and taking action. The Six-Step Model can help the healthcare organization to identify the root cause of the conflict and provide a structured approach for resolving the issue.
Leadership Qualities: A leader in this situation may need to possess good communication, conflict resolution, and decision-making skills. They should be able to effectively communicate with both department heads, listen to their concerns, and come up with a mutually agreeable solution. The leader should also be impartial, unbiased, and ensure that the solution benefits both departments equally.
Process to Promote Change: To promote change in the organization after a situation like this, the leader may need to conduct training sessions on conflict resolution, communication, and leadership skills. Additionally, regular meetings between department heads and their teams to discuss common goals and address any issues could help to prevent future conflicts.
Scenario 2: Conflict between Nurses and Management on Staffing Issues
Problem-Solving Model: In this scenario, a problem-solving model that can be used is the Lean Six Sigma (LSS) model. This model involves identifying the problem, analyzing the current process, designing a new process, implementing the new process, and continuously improving the process. The LSS model can help the healthcare organization to identify inefficiencies in the current staffing process and design a new process that meets the needs of both nurses and management.
Leadership Qualities: A leader in this situation may need to possess good change management, teamwork, and negotiation skills. They should be able to work with both nurses and management to understand their concerns and develop a staffing process that meets the needs of both parties.
Process to Promote Change: To promote change in the organization after a situation like this, the leader may need to create a cross-functional team comprising nurses, management, and other stakeholders. This team can work together to identify the inefficiencies in the current staffing process and develop and implement a new process that meets the needs of all parties. Additionally, the leader should ensure that the new process is continuously monitored and evaluated to ensure its effectiveness.
Conclusion:
In conclusion, effective problem-solving and leadership qualities are essential in healthcare organizations. Using the Six-Step Model and LSS model can help healthcare organizations to identify the root cause of conflicts and identify inefficiencies in the current process. Leaders in these situations should possess good communication, conflict resolution, change management, teamwork, and negotiation skills. A process to promote change in the organization after the situation may involve conducting training sessions and creating cross-functional teams to identify inefficiencies in the current process.
