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Module 03 Course Project – Pharmacy Software and Customer Service, health and medicine help

May 6, 2023

The Rasmussen Pharmacy will be new to the area but it is centrally
located by the busiest critical care center in your state. Due to the
extensive advertising and promotional campaign, the pharmacy is
expecting to average 400 scripts per 12-hour day. Those numbers are
expected to rise quickly, since the only competing pharmacy is only open
8-hours per day and is several miles away.

You will need to make sure your Pharmacy Technicians are prepared to
take in new prescriptions, exemplify good customer service skills, and
manage their time effectively while completing tasks.

Many retail pharmacies utilize a variety of software programs in
their day-to-day operations. You will need to make sure your Pharmacy
Technicians are capable of quickly assisting customers by having a clear
understanding of this software. You will apply the transferable skill
of digital fluency for this assignment.

The contract for the software currently used by Rasmen Pharmacy is
expiring soon and they have asked you to investigate potential
replacements. They plan on selecting one of the following:

PDX Pharmacy System
ScriptPro Pharmacy Software
PioneerRX
HBS Pharmacy Software
Epicor Eagle Pharmacy Retail Software
Cerner Etreby
QS/1 Pharmacy Management Software

Select a minimum of 3 software packages from the list above, then
locate and explore the manufacturers’ website for each. Write a 2-3 page
paper in APA format that addresses the following:

For each of the software packages you selected, provide:

Name of the software
Brief description of the software
Explanation of at least 1 benefit and 1 drawback of that software package
Discuss which internal, company website pages you used to assist with your software analysis.

Instructions for accessing/using Grammarly can be viewed here <Link to Grammarly Student User Guide.PDF located in Media folder>.

Expert Solution Preview

Introduction: The assignment requires the selection of a minimum of 3 pharmacy management software packages from a provided list. The task also involves exploring the manufacturers’ websites to understand the software and evaluate each option, highlighting the benefits and drawbacks of each package.

1. For each of the software packages selected, provide:
a. Name of the software
b. Brief description of the software
c. Explanation of at least 1 benefit and 1 drawback of that software package
d. Discuss which internal, company website pages you used to assist with your software analysis.

Answer:
a. Software Package: PDX Pharmacy System
b. PDX Pharmacy System is a cloud-based pharmacy management software that helps pharmacy owners streamline their pharmacies’ workflow for better productivity, simplicity, and profitability. It offers advanced features such as e-prescribing, automated dispensing, inventory management, patient management, and billing.
c. Benefit: PDX Pharmacy System’s automated dispensing system and inventory management significantly reduce dispensing time and costs, reducing errors and wastage. Drawback: Some customers may find the interface complicated.
d. I used the Company Information page and the Solutions & Services section of the PDX Pharmacy System website for analysis.

a. Software Package: ScriptPro Pharmacy Software
b. ScriptPro Pharmacy Software is a comprehensive pharmacy management software that helps reduce dispense times, optimize inventory, improve accuracy, and build patient relationships. It comes with features such as automated dispensing, inventory management, e-prescribing, and workflow management.
c. Benefit: The ScriptPro Pharmacy Software’s automated filling system can fill and label hundreds of prescriptions in minutes. Drawback: The initial setup and training can be time-consuming and expensive.
d. I used the Products and Services and the Support sections of the ScriptPro Pharmacy Software website for analysis.

a. Software Package: QS/1 Pharmacy Management Software
b. QS/1 Pharmacy Management Software is a powerful pharmacy management software that helps streamline pharmacy workflow, improve patient outcomes, and maximize profits. It offers features such as automated dispensing, inventory management, prescription processing, and patient management.
c. Benefit: QS/1 Pharmacy Management Software’s comprehensive inventory management module helps reduce stockouts and overstocks, minimizing waste and increasing profitability. Drawback: Some customers may find the interface outdated.
d. I used the Product pages and the Support Resources section of the QS/1 Pharmacy Management Software website for analysis.

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