This homework have two parts, please read below:
Assignment Content
Imagine that you manage a department in a health care organization of your choosing. The organization recently merged with another, layoffs occurred, and departments are now being consolidated. Your department now has employees whose ages span four generations, three different cultural groups are represented, and conflict is brewing between them. The conflict is affecting performance, shift scheduling, and cooperation with other departments.
Writea 700- to 1,050-word directive to address these conflicts. Do the following in your directive:
- Assess the situation that your department is facing.
- Create clear and reasonable expectations and goals to achieve cohesion, cooperation, and communication in your department.
- Lay out a strategy to overcome these conflicts and improve workplace performance.
- Explain how success will be measured based on your strategy and goals.
- Consider using tables, matrices, or other visuals.
- Evaluate what leadership traits you need to incorporate in order to lead your diverse department.
Createa 10-minute, 5- to 9-slide speaker notes presentation using either Microsoft® PowerPoint® or websites like Google Slides™, Adobe® Slate, or Prezi that presents your directive to the human resources manager and chief operating manager.
Citeat least 3 reputable references to support your assignment (e.g., trade or industry publications, government or agency websites, scholarly works, or other sources of similar quality).
Formatyour assignment according to APA guidelines.
ADDITIONAL INFORMATION:
This assignment requires 2 parts/ 2 attachments: a word document AND a PowerPoint presentation.
There are 8 parts that will be graded:
Assignment completeness.
Situational Assessment
Clear and Reasonable expectations (**HINT – use SMART goals-see announcement from start of class)
Strategies to overcome conflicts
Measuring Success (*HINT – be clear, concise and quantifiable)
Leadership Style Evaluation (*HINT –Self Reflection, incorporate creativity)
Written Communication
Information Utilization (*HINT – 3 or more CREDITABLE references, citations throughout)
For the PowerPoint– I expect something that you would submit to your boss. Complete, final, and aesthetic. Choose a background. Slides should have bullets and should have voice-over or detailed notes. Include citations and reference lists.
Please do not plagiarize.
Expert Solution Preview
Introduction:
The scenario presented is a common struggle faced by many healthcare organizations after a merger or acquisition. The assignment requires addressing conflict within a department that spans four different generations and three cultural groups. The answer will involve assessing the situation, creating clear expectations and goals, developing strategies to overcome conflicts, measuring success, evaluating leadership traits, and utilizing credible information sources.
Answer:
The situation within the department is challenging, with conflicting personalities affecting workplace performance, shift scheduling, and cooperation with other departments. The department must acknowledge these conflicts and implement measures to overcome them to improve overall performance and increase employee satisfaction.
Clear and reasonable expectations need to be communicated and established to achieve cohesion, cooperation, and communication within the department. The goals should follow the SMART criteria i.e., Specific, Measurable, Attainable, Relevant, and Time-bound. For instance, a specific goal could be to improve communication between all employees in the department through monthly department meetings, resulting in 100% employee attendance, by the end of the next quarter (Jan-Mar).
The strategy to overcome these conflicts should involve steps that consider all employees’ needs and align with the organization’s values. The department could organize workshops that promote respect for cultural differences, provide effective communication training, and create opportunities for all employees to share their ideas. A baseline should be established to track the impact of these strategies on workplace performance and conflict resolution.
Success must be measured by identifying quantifiable key performance indicators (KPIs), such as employees’ attendance, work completion rates, and feedback from other departments. Feedback should be collected at regular intervals, and necessary changes should be made to improve the process based on results obtained.
Leadership traits required to lead the diverse department include the ability to listen, communicate effectively, and inspire. The leader must be adaptable to change, willing to learn about different cultures and behaviors, and encourage tolerance and inclusion within the workforce.
The information utilized should be credible and reliable, such as academic journals, books, and peer-reviewed literature. Government or agency websites would also be suitable sources of credible information. Citations should be provided throughout the assignment to avoid any plagiarism concerns.
For the PowerPoint presentation, it should be aesthetically pleasing and a complete reflection of the assignment. The presentation should be clear and concise, with use of bullets and voice-overs or detailed notes. Backgrounds should be chosen to align with the organizational culture or theme, and citations and reference lists should be included.
