Expert Solution Preview

Introduction:

The following answers address questions related to delivering enterprise-wide decision support through e-business applications. The case focuses on HCHS and their need to prepare for anticipating market changes, training users, preparing an implementation plan for the DSS application, and measuring the return on investment.

C4-1. To prepare for anticipating market changes and staying ahead of the business needs, HCHS can do the following:

– Conduct regular market analysis and research to identify trends and changes in the industry.
– Foster a culture of continuous learning among employees, encouraging them to stay up-to-date with industry developments and advancements.
– Develop agile decision-making processes that can quickly adapt to new market changes.
– Partner with external organizations or consultants to gain fresh perspectives and insights on industry changes.

C4-2. To impart training to users on the analytical and proper utilization of the data, HCHS can consider the following:

– Design training programs that are tailored to different user groups, taking into account their role and level of technical expertise.
– Provide hands-on training and practice opportunities to ensure users can apply their knowledge in a real-world context.
– Offer ongoing support and resources, such as user manuals or online forums, for users to turn to for help.
– Monitor user performance and feedback to identify areas for improvement in the training program.

C4-3. To prepare an implementation plan for the next generation of the DSS application, HCHS can involve the following team members:

– Project Manager: Responsible for overseeing the project and ensuring it stays on track.
– Business Analyst: Analyzes user needs and requirements to inform the development of the DSS.
– Technical Lead: Oversees the technical development and implementation of the DSS.
– Data Analyst: Ensures the accuracy and quality of the data used in the DSS.
– User Representatives: Provides feedback and insights on user needs and preferences.

Expertise that each team member would bring includes project management, business analysis, technical development, data analysis, and user experience.

C4-4. Measuring the return on investment for the investment in the DSS can be done through the following:

– Defining clear and realistic objectives for the DSS, such as improving productivity or reducing costs.
– Setting up performance metrics that align with the objectives, such as the number of hours saved or the percentage decrease in expenses.
– Conducting regular evaluations and audits to track progress towards the objectives.
– Comparing the outcomes with the initial costs of the DSS investment to calculate the return on investment.

Overall, an effective strategy for measuring the return on investment should be measurable, quantifiable, and directly linked to the objectives and outcomes of the DSS investment.