Transcribe a 15-minute conversation between a health care provider and a client using the sample format below:
- Label your responses with the specific type of communication used.
- Identify these responses as being therapeutic or non-therapeutic.
- It is expected that this paper will be 3 pages in length (not including the title page), double-spaced. Your paper should include an introduction that describes the setting and your client, and a conclusion of what you learned from the experience. The bulk of this paper will not require citations. At least one APA citation should be included to identify source material that supports your conclusion.
Guidelines for the Assignment
- You may use a conversation that you had with a client or one that you observed. Choose a conversation that occurred naturally in the course of your work day or during a clinical experience. Maintain confidentially by using only initials.
- Do not mechanically record your conversation or write it down word-for-word as it occurs; this can be distracting and change the nature of the communication. Recall the conversation after the fact, as best as you can.
- You may be creative in your source material. You may use a conversation you had quite some time ago. You may have to re-invent part of the conversation if you can’t recall some portions.
- You may also combine two or more conversations or two or more clients if you don’t have a good example of one long conversation with one person.
- DON’T edit your responses to sound more therapeutic. DO suggest areas for improvement in your conclusion. SAMPLE FORMAT BELOW.
Expert Solution Preview
Introduction:
This assignment requires the transcription of a 15-minute conversation between a healthcare provider and a client. The purpose of the assignment is to evaluate the quality of communication between the healthcare provider and the client. The conversation will be evaluated based on the type of communication used, such as therapeutic or non-therapeutic, and the effectiveness of the communication. The paper will also include an introduction that describes the setting and the client and a conclusion of what the healthcare provider learned from the experience.
Answer:
The client is a 45-year-old male who visited the hospital complaining of persistent chest pain. The healthcare provider conducted a detailed examination and ordered several tests to determine the cause of the chest pain. During the conversation, the healthcare provider used several types of communication.
Therapeutic communication:
– “How long have you been experiencing this chest pain?” – This question encouraged the client to provide detailed information about his symptoms.
– “I understand how you feel.” – This statement showed empathy towards the client and helped build rapport.
– “We will do our best to determine the cause of the pain.” – This statement provided assurance to the client and helped to reduce anxiety.
Non-therapeutic communication:
– “You should have come earlier.” – This statement sounded accusatory and could make the client feel guilty.
– “I’m sure it’s nothing serious.” – This statement could provide false reassurance to the client and downplay the importance of his symptoms.
The conversation was overall effective, as the healthcare provider was able to gather important information about the client’s symptoms and offer appropriate reassurance and empathy. However, there is room for improvement. The healthcare provider should avoid using accusatory or judgmental statements that could make the client feel uncomfortable or defensive. Additionally, the healthcare provider should avoid making assumptions about the severity of the client’s symptoms and instead treat each symptom as if it could be serious. In conclusion, effective communication is crucial in healthcare settings, and healthcare providers should strive to use therapeutic communication to promote better patient outcomes.
Reference:
American Nurses Association. (2015). Therapeutic Communication. Nursing World. Retrieved from https://www.nursingworld.org/organizational-programs/nursing-quality/safety-quality/ethics/therapeutic-communication/
