Communication and Teamwork
Prior to beginning work on this discussion, read chapter 8 in our course text and the following articles:
- Teamwork as an Essential Component of High-Reliability Organizations (Links to an external site.)
- Interprofessional Collaboration within Integrative Healthcare Clinics through the Lens of the Relationship-Centered Care Model (Links to an external site.)
After completing this week’s reading, you have learned that teamwork is an essential part of continuous quality improvement (CQI) and health care delivery. Health care professional roles include physicians, nurses, diagnostics (laboratory) and radiology staff, hospital administrators, patient registration, pharmacists, triage staff, and so forth. Each role has its own contribution to ensuring the delivery of quality care.
In your opinion,
- Discuss two of the roles listed above and their role in the delivery of quality care.
- Identify two professional responsibilities of the chosen roles and link them to the quality improvement process of improving patient wait times in the emergency room.
- Include communication techniques this role would utilize to assist in improving patient wait times to the CQI team or staff.
Your initial post should be 250 to 300 words and utilize at least one scholarly source from the University of Arizona Global Campus Library to justify your statements. Cite all sources in APA format as outlined in the Writing Center’s Introduction to APA (Links to an external site.). The Research, Keywords, Databases: An Overview (Links to an external site.) video tutorial is available to help you become more familiar with the library database search features and how to generate keywords.
Expert Solution Preview
Introduction:
Teamwork is a crucial part of health care delivery and plays a significant role in continuous quality improvement (CQI). The delivery of quality care in the healthcare facility requires the implementation of collaboration and teamwork amongst the staff. Different roles, including physicians, pharmacists, nurses, laboratory staff, and hospital administrators, contribute to ensuring the delivery of the best possible care. This assignment discusses the roles and responsibilities of two health care professionals and the relevance of their professional duties in improving patient wait times in the emergency room.
Answer:
Two roles that have a critical role in the delivery of quality care are nurses and hospital administrators. Nurses work closely with patients to provide patient care, educating them and their families about the treatment they are undergoing and the expected outcome. In this role, nurses have a responsibility to ensure that patients receive care in a timely manner, and that their medical needs are met. Hospital administrators, on the other hand, are responsible for managing the facility, budgeting, and coordinating the activities to ensure efficient operations.
Professional responsibility of nurses and hospital administrators can contribute to CQI by improving patient wait times in the emergency room. Nurses can ensure timely delivery of care by triaging patients based on their medical needs, implementing prompt interventions, and involving other healthcare professions when necessary. Hospital administrators, on the other hand, can work towards improving the efficiency of the ED by ensuring adequate staffing, seamless workflow, and providing the necessary resources needed to deliver quality care.
Effective communication techniques are essential for the nurses and hospital administrators to assist the CQI team or staff in improving patient wait times. Nurses can communicate with the team using verbal or written communication, updating them on the status of the patients and their needs. They can also advocate for their patients when necessary while hospital administrators can ensure open communication, engaging with the team to ensure that goals and expectations are set and understood by all.
In conclusion, teamwork is an essential aspect of health care delivery to ensure the best possible patient outcomes. Nurses and hospital administrators have significant roles in ensuring that patients receive quality care, with their professional responsibilities directed toward improving patient wait times in the emergency room. Communication is critical, and effective communication techniques should be used to facilitate collaboration between the staff, ensuring improved care delivery.
