CASE STUDY SITUATION The COE of the Rehabilitation Center, health and medicine homework help

1. Introduction (25%) Provide a brief synopsis of the meaning (not a description) of each Chapter and articles you read, in your own words that will apply to the case study presented. .

2. Your Critique (50%)



The COE of the Rehabilitation Center has called a meeting to get your feedback on Mr. Jack Orestes, a Surgery department manager. Mr. Jack Orestes is what some people call “from the old school” of management. He is gruff, bossy, and often shows an “it’s my way or the highway” attitude. Mr.Jack Orestes is about five years from retirement.

Mr. Jack Orestes has a high turnover rate in his department. There have been several complaints on company surveys about him from his department and from outside his department. People have commented on the fact that Mr. Jack Orestes is “rude” during meetings and doesn’t let others contribute. There are times when he has belittled people in meetings and in the hallway. He also talks about his staff “critically” or “negatively” to other managers.

But Mr. Jack Orestes also is a brilliantly talented person who adds a vast amount of needed knowledge and experience to the Rehabilitation Center. He is extremely dedicated to the center and lets people know this by his arrival each day at 6:30 a.m. and his departure at 6:00 p.m. He has been with the Rehabilitation Center for 32 years and he reports directly to the president.

Mr. Jack Orestes has gone to the HR department and complained that the people his supervisors hire are not a good fit for the center. The new employees don’t listen and they have a poor work ethic. Mr.Jack Orestes feels that HR should do a better job screening people.


1.What suggestions do you have for the COE on how to coach Mr. Jack Orestes and develop a personal improvement plan?

2.What areas would you suggest be first on Mr. Jack’s improvement plan?

3.How should Mr. Jack Orestes be coached and by whom?

4.Is it worth the effort, since he might be retiring soon?

3. Conclusion (15%)

Briefly summarize your thoughts & conclusion to your critique of the case study and provide a possible outcome for the Human Resource Department.How did these articles and Chapters influence your opinions about organizing a Human Resources and managing organizational dynamics?

Evaluation will be based on how clearly you respond to the above, in particular:

a) The clarity with which you critique the case study;

b) The depth, scope, and organization of your paper; and,

c) Your conclusions, including a description of the impact of these Case study on any Health Care Setting Organization and managing.

Expert Solution Preview

The case study involves a Surgery department manager, Mr. Jack Orestes, who displays an autocratic leadership style and has a high turnover rate in his department. The challenge is to suggest ways to coach and develop a personal improvement plan for Mr. Jack Orestes and discuss the possible outcome for the Human Resource Department.


1. Suggestions for COE: The COE should discuss with Mr. Jack Orestes the importance of creating a positive work environment. The COE should explain that employees are more likely to be productive and stay in their jobs if they feel respected, valued, and have a voice. The COE can suggest that Mr. Jack Orestes allow more input and discussion during meetings, be more positive in his communication with employees, and encourage teamwork among his staff. The COE can also recommend that Mr. Jack Orestes attend leadership development training to improve his management skills.

2. Areas for improvement: The first area of improvement could be Mr. Jack Orestes’ communication and interpersonal skills, specifically how he interacts with his employees. It is essential that he understands the importance of fostering a positive work environment and allows his employees to contribute to meetings and discussions. Additionally, he should be encouraged to stop belittling people and to avoid negative communication about his staff.

3. Coaching for Mr. Jack Orestes: Mr. Jack Orestes can be coached by a professional leadership coach who can help him identify his strengths and weaknesses and develop an improvement plan. The coach can work with Mr. Jack Orestes to improve communication and interpersonal skills while providing him with feedback on his progress.

4. Is it worth the effort? Yes, it is worth the effort even though Mr. Jack Orestes may be retiring soon. The center will still benefit from the improvements Mr. Jack Orestes makes during his remaining time. Additionally, coaching Mr. Jack Orestes can also set an example for other managers in the center to improve their own leadership skills.


In conclusion, the case study highlights the importance of creating a positive work environment in a healthcare setting. The autocratic leadership style displayed by Mr. Jack Orestes negatively impacted the morale of his staff resulting in high turnover rates. To improve the situation, the COE should coach Mr. Jack Orestes and recommend leadership development training to improve his communication and interpersonal skills. Additionally, it is worth the effort to coach Mr. Jack Orestes, despite his upcoming retirement, to set an example for other managers in the center to improve their leadership skills.

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