Assignment : Write the summary of the professional behaviours expected of the Medical office assistant between the client and provider on financial issues.
I need two different assignments on this topic please. Each assignment should be at least 2 pages. APA style. Need reference as well.
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Introduction: As a medical office assistant, it is essential to maintain professionalism when dealing with financial matters between clients and providers. In this assignment, we will discuss the expected professional behaviours from a medical office assistant when handling financial issues.
Assignment 1: Professional Behaviours of Medical Office Assistant
A medical office assistant is expected to be knowledgeable about the financial policies and procedures of the clinic or hospital. They should explain these policies clearly to clients and ensure that they understand them. Professional behaviours expected of a medical office assistant when handling financial issues include:
1. Maintaining confidentiality: Medical office assistants are required to maintain the confidentiality of clients’ financial information. They should never discuss a client’s financial situation with anyone who is not authorised to receive it.
2. Accurate record-keeping: Medical office assistants should be meticulous in maintaining accurate financial records. This includes documenting all transactions, creating invoices and receipts, and reconciling accounts.
3. Excellent communication skills: Medical office assistants should have excellent communication skills to explain financial policies and procedures to clients effectively. They should be able to handle difficult financial situations with tact and sensitivity.
4. Professionalism: Medical office assistants should conduct themselves in a professional manner when dealing with financial matters. They should dress appropriately, use professional language, and maintain a friendly yet business-like tone.
5. Attention to detail: Medical office assistants should pay close attention to detail when handling financial matters. They should ensure that all financial transactions are accurate and complete.
6. Compliance with regulations: Medical office assistants are required to comply with relevant regulations and laws related to financial matters. They should have a good understanding of these regulations and ensure that their actions are always in compliance.
Assignment 2: Handling Delinquent Accounts
In medical offices, dealing with delinquent accounts is a common occurrence. It is crucial to handle these situations professionally and with sensitivity. Professional behaviours expected of a medical office assistant when handling delinquent accounts include:
1. Communication: When dealing with delinquent accounts, medical office assistants should communicate with patients respectfully and sensitively. They should avoid aggressive or confrontational language.
2. Empathy: Medical office assistants should show empathy towards clients when handling delinquent accounts. They should acknowledge the client’s situation and offer solutions that are feasible.
3. Flexibility: When dealing with delinquent accounts, medical office assistants should be flexible in their approach. They should be willing to work out a suitable payment plan that takes the clients’ financial situation into account.
4. Active follow-up: Medical office assistants should actively follow-up with clients to ensure that any payment plans agreed upon are being upheld. They should also remind clients of any outstanding balances and offer solutions to help clear the balances.
5. Respect for privacy: Even in cases where a client has a delinquent account, medical office assistants are required to respect their privacy. They should not disclose the situation to anyone who is not authorised to receive it.
Conclusion:
As a medical office assistant, it is essential to maintain professionalism when dealing with financial matters between clients and providers. By following the expected professional behaviours outlined in these assignments, medical office assistants can ensure that they uphold ethical standards and provide high-quality service to their clients and healthcare providers.