H02 Medical Office Management 2
Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be at least two (2) double-spaced pages; refer to the “Assignment Format” page located on the Course Home page for specific format requirements.
In Lessons 5 through 8, you learned about the medical assistant’s role in radiology, electrocardiography, pulmonary function, physical therapy, rehabilitation, pharmacology, and medication administration, as well as patient education, nutrition, and mental health. You also learned about professionalism and career opportunities for medical assistants. For this written assignment, the concepts learned from Lessons 5–8 will be applied. Please review the learning objectives for Lessons 5–8 prior to beginning work on this assignment.
Complete Parts A, B, C, and D for this assignment.
Part A:Marge Riley, an overweight 50-year-old woman with a history of abdominal pain, has been scheduled for a lower GI series on Monday morning. She states she has board meetings every Monday morning at which breakfast is served and that she will come in for her x-rays after the meeting is over. Marge indicates that she does not understand why she needs these procedures.
Provide detailed answers for each of the following questions. Your response should be at least 150 words in length.
- What, if anything, would you tell the patient regarding her need for these procedures?
- How would you describe these procedures to the patient?
- What combination of teaching methods would you use to explain the procedures?
- You are still concerned, after explaining everything to Marge, that she will not follow the instructions. What do you do?
Part B:Jenny Watmore, a medical assistant working in Dr. Cory’s orthopedic practice, has been asked to assist Mr. Ivy from the wheelchair onto the examination table. Mr. Ivy, who is 70 years old, is weakened on the left side of his body from a cerebrovascular accident (CVA). He weighs 200 pounds and is reluctant to provide much help to Jenny when she has to transfer him from the wheelchair to the examination table.
Provide detailed answers for each of the following questions. Your response should be at least 150 words in length.
- How can Jenny get Mr. Ivy to help her assist him?
- Describe the body mechanics that Jenny should use to assist Mr. Ivy.
- What patient education does Mr. Ivy need?
- What documentation should Jenny provide on Mr. Ivy’s record?
Part C:Dr. Waring has a solo practice. When she is on vacation, she arranges for Dr. Dumphey to cover her patients. Dr. Dumphey’s medical assistant, Theresa, has just received a call from a patient of Dr. Waring. The patient is an elderly woman, with multiple medical problems, who is possibly having a reaction to a medication that Dr. Waring prescribed two days ago for bronchitis. Her symptoms include nausea, upset stomach, dizziness, headache, rash on her chest, and extreme exhaustion. Theresa senses that the patient may be exhibiting some disorientation to time and place, because it is difficult to elicit consistent responses from her regarding her medications. The patient reports to Theresa that the newest medication she has been taking is Biaxin. The other medications she takes include Prinivil, Cardizem CD, Premarin, Prilosec, Robaxin, Zocor, Ambien, Prozac, Fosamax, Seldane, and aspirin. The patient does not know the dosage of any of these medications but is willing to “open up her bag of medicine” and read each prescription label to Theresa.
Provide detailed answers for each of the following questions. Your response should at least 200 words in length.
- Does Theresa have an obligation, as Dr. Dumphey’s medical assistant, to handle this situation with this patient, or should Dr. Waring simply be notified?
- Is this an emergency situation or potential emergency situation and, if so, what should Theresa do immediately?
- Because the patient seems disoriented, should Theresa even trust what the patient is reporting?
- Should Theresa have the patient read the label of each of her medications?
- What should Stacy do to prepare for the interview with Sarah?
- Considering that the practice is limited to ophthalmology, would any special requirements be warranted in a medical assistant who was going to work in this area?
- Considering that the clinic’s patient population is mixed by age and race, would any special requirements in a medical assistant be warranted in this case?
- Is it proper procedure for Sarah to be applying for this position given that she has not yet completed her medical assisting program?
- Should Stacy, given the circumstances, invest a lot of time in interviewing Sarah? Why or why not?
- Should Sarah’s ten-year-old job experience be factored into Stacy’s decision to hire Sarah or not?
- If Stacy decides not to hire Sarah, does Stacy need to personally contact the reference and thank him anyway, given that he is a friend of Dr. Keeler?
Part D:Stacy Friedlander is the lead medical assistant in an ophthalmology practice of ten physicians. The eye clinic has patients, literally, from all over the world. Several of the physicians are leaders in their specific area of ophthalmology, such as Dr. Keeler, who specializes in retinal diseases.
Today, Stacy is going to interview a potential new employee, Sarah Banks. Sarah is currently finishing a CAAHEP-approved medical-assisting program at a local college and is searching for full-time employment. She has some on-the-job experience dating back to when she was an after-school receptionist for a general practitioner, but that was more than ten years ago.
The clinic tends to hire medical assistants who are certified, experienced, and very capable of dealing with patients from different age groups, races, and cultures. However, Sarah is being considered for the position because, first of all, her father is a personal friend of Dr. Keeler and, second, qualified medical assistants are difficult to find because of the high demand.
Provide detailed answers for each of the following questions. Your response should at least 150 words in length.
Grading Rubric
Please refer to the rubric on the next page for the grading criteria for this assignment.
Expert Solution Preview
Introduction:
This assignment requires applying the concepts learned from Lessons 5–8 in medical college. It includes four parts with detailed questions related to medical assisting, patient care, and professional ethics. As a medical professor responsible for creating college assignments and evaluating students’ performance, the following are my answers to the given content:
Part A:
– As a medical assistant, I would explain to Marge Riley why she needs a lower GI series and how it could benefit her. I would assure her that it is a safe and painless procedure that helps to detect any abnormalities and diagnose any underlying medical conditions.
– I would describe the procedure in detail, including the preparation, the actual test, and what to expect after the test. I would emphasize the importance of following the instructions precisely to get accurate results.
– To explain the procedure, I would use a combination of verbal, written, and visual aids, such as brochures, diagrams, and videos. I would also encourage Marge to ask questions and address any concerns she may have.
– If Marge shows reluctance to follow the instructions, I would try to understand her concerns and provide her with reassurance and support. I would also involve the doctor and seek alternative solutions to ensure that Marge receives appropriate care.
Part B:
– To get Mr. Ivy’s help, Jenny should explain to him the importance of cooperating and engaging in his care to ensure better health outcomes. She should also provide him with clear instructions and demonstrate the need for his assistance.
– Jenny should use proper body mechanics, such as keeping her back straight, using her legs, and keeping the patient’s weight close to her body to avoid injury. She should also use assistive devices, such as transfer belts or lift equipment, if necessary.
– Mr. Ivy needs education on the importance of regular follow-ups, exercise, and medication management. He should also be informed of any potential risks or complications related to his medical condition.
– Jenny should document the transfer process, any assistance provided, and any observations related to Mr. Ivy’s medical condition. The documentation should also include any instructions given to Mr. Ivy and any concerns raised by him.
Part C:
– Theresa, as a medical assistant, has an obligation to handle the situation and provide appropriate care to the patient. She should first assess the severity of the symptoms and determine if it is an emergency situation.
– If Theresa suspects an emergency situation, she should initiate the appropriate emergency response protocol and escalate the issue to the physician or hospital. If it is not an emergency, she should report it to Dr. Waring or the covering physician and follow their instructions.
– Theresa should consider the patient’s disorientation and verify the medication information through the prescription labels or contacting the patient’s pharmacy or primary physician.
– Theresa should request the patient to read the label of each medication to ensure accurate information and update the patient’s medical record accordingly.
Part D:
– As a lead medical assistant, Stacy should consider Sarah’s qualifications, job experience, and personal connection with Dr. Keeler. She should conduct a thorough interview to assess Sarah’s skills, knowledge, and suitability for the position.
– Considering the clinic’s specialized nature, it is essential to have medical assistants with prior certification and experience in dealing with diverse patient populations. However, if Sarah possesses the necessary skills and shows the potential to learn, she could be considered for the position.
– Sarah’s job experience of ten years ago may not be directly relevant, but it could still provide some insight into her work ethic and professionalism. Hence, it should be factored into the decision-making process.
– Regardless of the decision, Stacy should thank the reference for their assistance and maintain a professional relationship with them.
